Why is there powder left in my dispensing drawer?

In our experience the following information will help you in identifying the cause of the problem and suggest steps that may prevent this from happening in the future.

If undissolved washing powder or tablets remain in the machine dispenser compartment this is generally due to inadequate pressure of the water supply entering the machine and it is something which can happen regardless of the particular product used. Low water pressure, may, of course, stem from factors outside a householder's control, particularly in the case of flat-dwellers. Check the following points:

• Make sure the water-main tap is turned on fully.
• The water jets above the dispenser drawer have not become blocked. This can happen if the drawer has been overfilled previously with powder.
• The drawer is clean and dry when the powder or tablets are put in.
• The powder is placed at the back of the dispensing drawer while tablets are placed flat at the front of the drawer.
• While the machine is filling, the flow of water is not reduced by turning on hot or cold water taps in the kitchen or bathroom.

If you continue to have this problem due to conditions outside of your control, we would suggest the following:

• Flush warm water into the dispensing drawer while the machine is filling. This will help dissolve the powder
• You may also like to try a liquid or gel detergent, such as Ariel Excel Gel
• Alternatively you could try placing the tablets at the back of the empty drum without a net or bag and putting the clothes on top of them.